Frequently asked questions

Prerequisites:

• The server files of the server you want to migrate to Polygon Hosting
• A Minecraft server subscription on Polygon Hosting

Option 1 - Using the Admin Dashboard:

1. Compress your server files into a .zip file using a tool like 7-zip
2. Open the dashboard in your account and click the console icon of the server you wish to migrate to
3. (optional) If you are asked to log in, enter the same credentials you use for the Polygon Hosting Dashboard
4. (optional) If your server is currently running, click the stop button and wait until you see the "Server marked as offline" message in the console
5. Click the "Files" tab on the top
6. Mark all files and folders using the checkbox on the top left and click the "Delete" button, confirm that you want to delete all files
7. Click the "Upload" button on the top right and select the .zip file you created in step 1; Wait for the upload to complete
8. Click the three dots on the right of the .zip file you just uploaded and select "Unarchive"
9. (optional) After you extracted the .zip file, you can safely delete it by selecting it and clicking "Delete"
10. Now you should be able to start your server normally using the dashboard or the console panel

Option 2 - Using FTP:

1. (optional) If your server is currently running, stop it using the Polygon Hosting Dashboard or the Console Panel
2. Connect to your server using FTP (for more information see How do I connect to my server via FTP?)
3. Copy your files to the server
4. Now you should be able to start your server normally using the dashboard or the console panel

1. Open the dashboard in your account and click three dots (···) next to the server you wish to modify
2. Click the "Change server specs" button in the "Hardware specifications" section
3. Choose your desired new server specifications and click "Change specs"
4. Depending on your payment method for the server, you may need to follow additional instructions on the screen
5. Wait for a few minutes for the changes to take effect

1. Open the dashboard in your account and click three dots (···) next to the server you wish to modify
2. Click the pencil icon next to the "Server connection details" field
3. Enter your desired subdomain and click "Set custom URL"
4. Wait for a few minutes for the changes to take effect
5. Hint: For some of our servers, setting a custom subdomain also means you don't have to enter a port when connecting to your server

1. Open the dashboard in your account and click the console icon of the server you wish to modify
2. (optional) If you are asked to log in, enter the same credentials you use for the Polygon Hosting Dashboard
3. Click the "Files" tab on the top
4. Click the server.properties file
5. Change the value of the max-players property to the desired value
6. Click the "Save content" button on the bottom right
7. Restart your server either using the Polygon Hosting Panel or the Console Panel

1. Open the dashboard in your account and click the console icon of the server you wish to modify
2. (optional) If you are asked to log in, enter the same credentials you use for the Polygon Hosting Dashboard
3. Click the "Files" tab on the top
4. Click the server.properties file
5. Change the desired properties
6. Don't forget to click the "Save content" button on the bottom right when you're done editing
7. Restart your server either using the Polygon Hosting Panel or the Console Panel

Yes, you can even change the game/category of your server. Please note that this action might reset your server - make sure to backup your files before changing the preset!

1. Open the dashboard in your account and click three dots (···) next to the server you wish to modify
2. Click the "Change server preset" button in the "Danger zone" section
3. Choose your desired new preset and click "Change preset"
4. Wait for a few minutes for the changes to take effect

The easiest way to install a custom Minecraft mod or modpack is by using one of our many presets (Learn more about how to change your server preset here). If you cannot find your desired modpack in our presets, another option is to follow the installation instructions provided by the modpack developer to set up a server locally on your computer and then upload the server files using these instructions. If you feel like you need more help, or that we should add a specific modpack to our presets, feel free to contact us using the form below.

Option 1 - Using FTP

Option 2 - Using the Admin Dashboard:

1. Open the dashboard in your account and click the console icon of the server you wish to access
2. (optional) If you are asked to log in, enter the same credentials you use for the Polygon Hosting Dashboard
3. Click the "Files" tab on the top
4. Here you can see all the files of your server, edit them, upload new ones, or download existing ones

Make sure to backup your server files before changing the version of your server!

1. Open the dashboard in your account and click the console icon of the server you wish to modify
2. (optional) If you are asked to log in, enter the same credentials you use for the Polygon Hosting Dashboard
3. Click the "Startup" tab on the top
4. Enter the desired version in the "Server version" field
5. Click the "Settings" tab on the top
6. Click "Reinstall server"
7. After the server has finished reinstalling, you should be able to start the server normally with the new version

1. Download any FTP client (e.g. FileZilla)
2. Open the dashboard in your account and click the console icon of the server you wish to connect to
3. (optional) If you are asked to log in, enter the same credentials you use for the Polygon Hosting Dashboard
4. Click the "Settings" tab on the top
5. Click the "Launch SFTP" button and when prompted choose the FTP application of your choice - the password is the same as the one you use for the Polygon Hosting Dashboard
6. (optional) If prompted whether you want to trust this host, click "OK"
7. That's it! You should now be connected to your server and be able to transfer files and directories

1. Open the dashboard in your account and click the console icon of the desired server
2. (optional) If you are asked to log in, enter the same credentials you use for the Polygon Hosting Dashboard
3. Click the "Databases" tab on the top
4. Click the "New database" button
5. Enter a name for your database and click "Create database"
6. For connection details (username, password, connection string) click the eye icon on the right
7. Please note: The database is only accessible from your server, not from the outside

1. Open the dashboard in your account and click the console icon of the desired server
2. (optional) If you are asked to log in, enter the same credentials you use for the Polygon Hosting Dashboard
3. Click the "Backups" tab on the top
4. Click the "Create backup" button
5. Enter a name for your backup and click "Start Backup"
6. After the backup is finished, you can download it, restore the server to the state of the backup or delete it using the three dots on the right

1. Open the dashboard in your account and click the console icon of the desired server
2. (optional) If you are asked to log in, enter the same credentials you use for the Polygon Hosting Dashboard
3. Click the "Schedules" tab on the top
4. Click the "Create schedule" button
5. Enter a name for your task and fill in the scheduling fields
6. Hint: The "Show cheatsheet" toggle is very useful. If you need an interactive helper for the scheduling field, Crontab.guru can a very useful asset
7. After clicking "Create schedule", you can open it by clicking on it and start adding tasks using the "New Task" button on the top right